Privacy Statement
The Province is committed to protecting your privacy. Collection, use, disclosure and retention of information must comply with provisions of the Freedom of Information and Protection of Privacy Act and the Information Management Act. Collected personal information will only be used by those authorized to fulfill the purpose for which it was originally collected or for a use consistent with that purpose. We do not disclose information to other public bodies or individuals except as authorized by law. We keep the information only for the length of time necessary to fulfill the purpose(s) for which it was collected.
For further information about the collection and use of your personal information, please contact the Privacy Officer at the Liquor Distribution Branch, 3383 Gilmore Way, Burnaby BC, V5G 4S1 or call 604-252-7461.
BC Cannabis Wholesale Website
The Province recognizes the privacy concerns of visitors to this website and therefore advises visitors that the Internet is not a completely secure medium.
When you browse the BC Cannabis Wholesale site, the server automatically collects a limited amount of information sent by your web browser to facilitate the operation and security of the Website.
We collect the following standard types of information:
- Internet Protocol (IP) addresses of the computers and mobile devices being used to access the Website;
- Operating system names and types and versions of browsers used to access the Website;
- Internet Service Provider (ISP) used by visitors to the Website;
- Dates and times users access the Website;
- Pages visited; and
- Names and sizes of files requested.
Links to other websites
Regarding links provided by this Website to other websites, the LDB is not responsible for privacy practices of these other websites. Please check the privacy policy of each website which you visit as they may be different from the LDB’s privacy policies.
Use of Cookies and Website Data
The LDB uses cookies and server log data to analyze performance of the Website, for statistical purposes, to enhance operational decision-making and enable the LDB to continually improve your customer experience.
When you visit the BC Cannabis Stores’ website, a small data file called a cookie is sent to your computer and/or mobile device to save and retrieve information about your visit to the Website. Cookies are stored in your internet browser and help make using the Website more convenient by remembering your preferences and past activities. Cookies enable web analytics services to recognize your browser or device, helping to identify if you’ve visited before, what you’ve previously viewed or clicked on, and how you discovered the Website. The information is anonymous and used solely for statistical purposes, helping us analyze user activity patterns and enhance the customer experience.
The LDB may use either or both types of cookies: persistent and session. Persistent cookies are stored on your computer or mobile device when you visit the Website, while session cookies expire when you close your browser. Session cookies facilitate your use and navigation of our websites, while persistent cookies identify your browser and IP address, but do not collect personal information. This information is being collected pursuant to sections 26(c) and (e) of the Freedom of Information and Protection of Privacy Act.
MY LDB Account Privacy Notification
The LDB is collecting your personal information to manage your user identity and access permissions for LDB applications and to receive, process, and send your orders for delivery. This information is being collected pursuant to section 26(c) of the Freedom of Information and Protection of Privacy Act.
For further information about the collection and use of your personal information, please contact the Privacy Officer at the Liquor Distribution Branch, 3383 Gilmore Way, Burnaby BC, V5G 4S1 or call 604-252-7461.
Your Business Information
By registering as a Private Cannabis Retailer and submitting electronic orders you will be providing the LDB with business information about you and the product you wish to purchase. The LDB will keep a record of this information so that the LDB can fulfill your order and otherwise respond to your request via email including by providing you with a confirmation of your order, updates on your order, and producing an invoice/shipping documents for the order being delivered to you. The payment information you have provided to the LDB will be used to securely process the payment for your orders. The LDB keeps records related to the sale of all products in the province, by SKU, including sales of product by SKU to specific wholesale customers.
If you have any questions regarding your business information and/or the payment information you have provided to the LDB, please contact our Customer Care Centre at 1-833-420-2227.
Registration information for Private Cannabis Retailers is considered business information and not personal information. The LDB generally will treat your business information as confidential but may share your business information, including products you have purchased, with other public bodies or other entities (including the Liquor and Cannabis Regulation Branch, Consumer Taxation, Canada Revenue Agency) that need or use the information in operating their programs, in accordance with Information Sharing Agreements. Under the Information Sharing Agreements, the entities to whom the LDB transfers information agree to comply with legally required information sharing standards and agree to use the information only for the purposes disclosed at the time the information was collected, or for a use consistent with that purpose.
November 15, 2024